NZ FLAT RATE SHIPPING $9.95 | AUSTRALIA EXPRESS SHIPPING $20

FAQ

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    Shipping
    We offer a flat rate for the shipping of $9.95 within New Zealand and we use DHL Express Shipping for orders to Australia for $20. All of our packages are dispatched using a trackable courier service and requires a signature as proof of delivery.
    We do our best to keep shipping costs as low as possible only using the highest quality courier service to ensure your gift box arrives as quickly and safely as possible. To ensure our customers get the lowest price, we have made it that we do not make any profits from our shipping rates.
    We aim to dispatch all orders within 2-4 working days (excluding weekends and holidays) following payment in cleared funds after receiving your order confirmation email. You should expect your order within 2-6 working days. Rural deliveries may take a further 2 days to arrive.
    Couriers continue to receive volumes that are 30% higher than their business as usual volumes due to Covid 19 restrictions so please be patient as they are working hard to ensure packages are delivered on time.
    Whilst all care is taken to ensure parcels are delivered in a timely manner and great care is taken when packing orders, we have no control over what happens to the parcels once they leave our hands. In the unlikely event, you do not receive your parcels in 10 business days or your package arrives damaged, please contact us.
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    Returns & Refunds
    In the unlikely event that you are dissatisfied with your purchase we please ask that you return it to us within 14 days for a refund or exchange providing the goods are in their original condition and unused.
    The customer shall be deemed to have accepted the goods unless the customer notifies Dream Designs otherwise within 72 hours of delivery of the goods to the customer.
    We only accept the return of products that have been directly purchased from our online shop.  
    Goods returned must be in a resaleable condition.
    The customer shall be liable for any freight paid to return goods.
    Sales items do not qualify for a refund or exchange.
    Any items damaged during delivery need to be photographed in the state they were delivered in and a copy emailed to us.
    All damaged items are to be returned in original packaging with proof of purchase.
    To be eligible to return or exchange a product,you must provide valid proof of purchase.
    Please contact us first before returning.
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    Privacy Policy
    We collect personal information from you which includes your name, contact information, location, and interactions with us.
    We collect personal information so we are able to communicate with you and send out your order to you. Providing this information is optional, if you do choose not to enter a name, address, email, or phone number we’ll be unable to send you your order or contact you regarding your order or inquiry. We do not share your information with any other third party.
    Cookies are collected on our website to enhance your user experience. You are able to delete these in your browser settings.
    This website is protected by an SSL certificate and any information sent through contact forms is encrypted. Stripe & POLi Pay is an encrypted payment gateway.
    You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information or to have it corrected please contact us via email.
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